Privacy Policy

Privacy Policy

Maison Tremblay

Information on the Handling of Personal Data

Thank you for visiting maison-tremblay.com and for your interest in Maison Tremblay. Protecting your personal data is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

Personal data refers to any information that can be used to identify you personally.

1. Data Controller

The data controller responsible for processing personal data on this website, in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR), is:

Maison Tremblay
Email: info@maison-tremblay.com

The data controller determines the purposes and methods of processing personal data.

2. Website Security

For security purposes and to protect confidential information, this website uses SSL/TLS encryption. You can recognize an encrypted connection by “https://” in the address bar and the lock symbol in your browser.

We do not use automated decision-making or profiling that produces legal effects or significantly affects users.

3. Data Collection When Visiting Our Website

When you browse our website for informational purposes only, we automatically collect certain technical data transmitted by your browser to our server. This data includes:

  • Pages visited

  • Date and time of access

  • Amount of data transferred

  • Referring URL

  • Browser type

  • Operating system

  • IP address (anonymized where applicable)

This data is processed based on our legitimate interest in ensuring the stability, security, and functionality of our website. It is not used to identify individuals and is not shared unless there are indications of unlawful use.

4. Cookies

Our website uses cookies to enhance user experience and enable certain functions. Cookies are small text files stored on your device.

Some cookies are session-based and deleted automatically after your visit. Others remain stored on your device and allow us to recognize your browser during future visits.

Cookies may collect technical information such as browser data, approximate location, and IP address. Persistent cookies are automatically deleted after a defined period.

Cookies are used to simplify processes such as saving items in your shopping cart. Where cookies involve the processing of personal data, this is done either to fulfill contractual obligations or based on our legitimate interest in providing a user-friendly website.

We may also work with third-party service providers who place cookies on your device. You will be informed of such use where applicable.

You can manage cookie settings through your browser preferences. Please note that disabling cookies may limit website functionality.

Upon your first visit, you will be asked to consent to non-essential cookies via a cookie banner. You can change your preferences at any time.

5. Contacting Us

If you contact us via email or a contact form, personal data is collected solely for the purpose of responding to your inquiry.

The legal basis for this processing is our legitimate interest in communication. If your inquiry relates to a contract, processing is based on contract fulfillment.

Your data will be deleted once your request has been fully handled, unless legal retention obligations apply.

6. Customer Accounts and Contract Processing

When you create a customer account or place an order, we collect personal data necessary to process your purchase.

You may request deletion of your customer account at any time by contacting us. After contract completion or account deletion, your data will be retained only as required by law and then deleted.

7. Email Marketing

Newsletter Subscription

If you subscribe to our newsletter, we will send you updates and offers via email. Subscription requires your explicit consent through a double opt-in process.

We store your email address, IP address, and subscription timestamp to ensure compliance and prevent misuse.

You can unsubscribe at any time using the link in the newsletter or by contacting us. Upon unsubscribing, your data will be removed unless further lawful use applies.

Marketing Emails to Existing Customers

If you have previously purchased from Maison Tremblay, we may send you emails about similar products based on our legitimate interest. You may object at any time, and we will immediately stop sending such communications.

8. Order Processing and Payments

Your personal data is shared with shipping providers and payment processors only as necessary to fulfill your order.

Payment Providers

Payments may be processed via providers such as PayPal or Klarna/SOFORT. Payment data is shared only as required to complete transactions.

Payment providers may conduct credit checks where applicable. Their data processing practices are governed by their own privacy policies.

9. Review Requests

With your consent, we may send a one-time email requesting a review of your purchase. You may withdraw your consent at any time.

10. Social Media Plugins

Our website includes social media buttons (e.g., Facebook, Instagram) using privacy-friendly embedding methods. No direct connection to social networks is established unless you click on the button.

Once clicked, you interact directly with the respective platform under their privacy policies.

11. Online Advertising and Analytics

We use advertising and analytics tools such as Google Analytics, Google Ads, and Facebook Pixel to improve our marketing and website performance.

IP anonymization is enabled where applicable. Data is processed based on consent or legitimate interest.

You can opt out of tracking via browser settings or provider opt-out tools.

12. Retargeting and Remarketing

We may use remarketing services to show relevant ads across platforms. Cookies are used for this purpose. You can disable this through ad settings or opt-out tools.

13. Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Receive your data in portable format

  • Withdraw consent

  • File a complaint with a supervisory authority

If you object to data processing for marketing purposes, your data will no longer be used for that purpose.

14. Data Retention

Personal data is stored only as long as legally required or necessary for contractual purposes. After retention periods expire, data is securely deleted.

15. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@maison-tremblay.com