FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary by destination and shipping method — the estimate for your address is shown at checkout, and you'll receive a tracking link by email as soon as your order ships.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location. See our Shipping Policy for full details.

Can I track my order?
Yes — every order includes tracking. Use the Track Your Order link in our menu or the tracking link in your shipping confirmation email.

Sizing & Fit

Which size should I choose?
Check the fit note on each product page — it tells you whether a piece runs true to size, small, or relaxed. Our Size Guide has general measurements. Between two sizes? We usually recommend sizing up for a more relaxed fit.

Returns & Refunds

What is your return policy?
Please see our Refund Policy for the current terms, timelines, and how to start a return.

My item arrived damaged — what do I do?
Email us at info@maison-tremblay.com with your order number and a photo, and we'll make it right.

Payment

Which payment methods do you accept?
We accept the payment methods shown at checkout, including major credit cards.

Do you have a discount for new customers?
Yes — use code WELCOME10 for 10% off your first order.

Contact

How do I reach you?
Email info@maison-tremblay.com or use our contact page. We aim to respond within 1–2 business days.